Bilingual Customer service expert Youre the player were missing on this TOP Team! We are seeking a highly skilled Customer Service Advisor focused on providing exceptional technical support. The ideal candidate will possess excellent active listening skills, empathy, and the ability to manage customer interactions effectively. This role is ideal for someone who enjoys working with customers, is technically inclined, and has a passion for the gaming industry. If youre a problem-solver with a commitment to providing excellent service, wed love to hear from you What youll be doing: Provide top-notch customer service to platform users, assisting with various inquiries and issues related to their accounts. Help customers with account management, including account updates, password resets, and troubleshooting. Address subscription-related concerns, including cancellations, changes, and any subscription issues. Process refund requests and assist with resolving billing issues. Offer clear and accurate technical support to users, guiding them through troubleshooting steps and ensuring a smooth resolution to their problems. Demonstrate a deep understanding of services and products, staying up to date with new features and updates. The TOP Team is looking for someone who: C1 English level. Enjoys helping others and solving situations with a positive attitude. Proactive, responsible, empathic, and a good listener. Lets talk about benefits: Long-term contract. Employee fund. Volunteer programs. Career plan. Life insurance coverage. Conditions: English C1 42 hours per week Schedules: 6:00 15:00 / 13:00 - 22:00 / 18:00 - 3:00, 2 days Off Salary: COP $2.800.000 Location: Bogotá, Connecta (Ac. 26 92-32, Bogotá) This is what sets us apart: We are experts in global digital business services in 100 countries with nearly 500,000 employees worldwide! Great Place To Work® has certified us as one of the best places to work in the country and the world. We dont stop innovating and we always go beyond. At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world. Make a difference with the TOP Team!