We are a fast-growing company that helps career coaches scale their businesses through expert consulting, marketing, and operations strategies. Our focus is on empowering coaches to streamline their processes, attract more clients, and grow sustainably. We provide the tools, insights, and support needed to optimize their business operations, so they can focus on delivering transformational results to their clients. As a people-driven, hard-working team, we thrive on innovation, collaboration, and making a real impact in the coaching industry. While we operate remotely, we are looking for someone based in Medellín, Colombia, to join our team. If interested, please apply with your resume in ENGLISH. Customer Experience & Client Success Manage the end-to-end customer experience, ensuring a smooth journey from onboarding to offboarding. Oversee contracts, onboarding, feedback collection, testimonials, and exit processes to enhance client satisfaction. Implement client engagement strategies such as rewards and personalized experiences. Conduct regular follow-ups with clients to ensure engagement and satisfaction. Program & Event Coordination Manage the program calendar, including scheduling weekly events such as Office Hours & Special Sessions. Attend and support Office Hours & Special Events, tracking attendance and assisting the coach. Course & Resource Management Create and update course materials, including workbooks, resources, and documents. Administrative & CRM Management Maintain and update the CRM system , ensuring accurate client records and smooth operations. Track key metrics and maintain dashboards to measure client progress and operational efficiency. Manage and coordinate part-time (PT) coaches, ensuring alignment with company goals. Our Client Success Coordinator will bring: Proven customer-facing experience. Positive attitude, empathy, and high energy. Strong project management and organizational skills. Proficiency in CRM tools, scheduling software, and dashboards. Strong communication skills and a customer-first mindset. What we offer: Monthly Salary of 3.000.000 COP Growth within the company Benefits, Health, and Retirement Plan according to Colombian law Seniority level Entry level Employment type Full-time Industries E-learning #J-18808-Ljbffr