Coupa enhances margins through its community-driven AI and industry-leading total spend management platform for businesses of all sizes. Coupa AI leverages trillions of dollars of direct and indirect spend data across a global network of over 10 million buyers and suppliers. We enable smarter, more profitable business decisions through prediction, prescription, and automation to improve operating margins. Why join Coupa? Pioneering Technology: At Coupa, we are at the forefront of innovation, utilizing the latest technology to increase efficiency and visibility in spend management. Collaborative Culture: We promote transparency, openness, and teamwork, fostering a culture driven by shared excellence. Global Impact: Your work will have a measurable, global impact on our clients, the company, and your colleagues. Learn more on Life at Coupa blog and hear from our employees about their experiences. The Role of a Technical Account Manager, Suppliers: The Technical Account Manager, Suppliers oversees operational processes for integrating suppliers with Coupa customers. This includes initiation, configuration, testing, go-live activities, and ongoing support. The role also involves supplier account management, acting as the primary contact, managing pipelines, conducting business reviews, handling issues/escalations, facilitating growth, and owning the supplier account. Key Responsibilities: Technical Scope: Manage multiple projects simultaneously, prioritizing effectively. Understand each integration project's scope. Coordinate communication among stakeholders. Maintain project management tools. Configure new integrations, test, and troubleshoot errors. Provide support for existing integrations. Improve operational activities and track KPIs. Supplier Account Management: Serve as the primary contact for suppliers, liaising with sales, integrations, and customers. Monitor sales data and pipelines for opportunities. Coordinate integration activities among stakeholders. Ensure timely operational activities per expectations and contracts. Act as a subject matter expert and first point of contact for technical issues. Conduct business reviews for strategic suppliers. Build and maintain strong relationships with suppliers. Support and onboard new suppliers into the Coupa Advantage program. Maintain prompt communication with suppliers and internal teams. Qualifications: 3+ years of professional experience, preferably in Business Spend Management. Excellent communication skills. Strong relationship and account management skills. Organizational skills with the ability to multitask. Effective presentation skills. Quick learner in a dynamic environment. Self-motivated leadership qualities and team collaboration skills. Understanding of cXML integrations, with eagerness to develop mastery. #LI-HYBRID #LI-PB Coupa is committed to equal opportunity and a welcoming, inclusive work environment. We make hiring, compensation, training, and performance decisions fairly, providing equal employment opportunities to all qualified candidates. Recruiter inquiries or resumes are not accepted. By applying, you acknowledge reading Coupa’s Privacy Policy and consent to the collection and processing of your personal data for recruitment and employment purposes, as detailed in our Privacy Policy. #J-18808-Ljbffr