**Description**: The Bilingual Healthcare Support Agent will assist patients undergoing immigration medical exams, specifically those related to the USCIS Form I-693. The agent will be responsible for customer service, administrative support, and documentation, ensuring a smooth medical evaluation process in compliance with immigration standards. **Key Responsibilities**: **1. Patient Communication & Support** - Communicate with patients in both Spanish and English (written and verbal). - Answer inquiries about immigration medical exams, procedures, and timelines - Guide patients through the USCIS Form I-693 process, ensuring they understand requirements. **2. Administrative Duties** - Schedule appointments and manage patient records - Ensure proper documentation is collected, scanned, and stored - Coordinate with doctors, nurses, and lab technicians during the exam process. **3. Form I-693 Process Support** - Assist in the preparation, review, and submission of USCIS Form I-693. - Ensure accuracy and compliance with USCIS regulations. **4. Customer Service & Follow-Up** - Provide excellent service and maintain professionalism under pressure. - Follow up with patients for missing documents, payments, or signatures. - Handle concerns or escalate issues to the medical team when needed. **5. Organizational Tasks** - Maintain internal checklists and reports - Ensure all tasks are completed in a timely, detail-oriented manner - Collaborate with team members to ensure high-quality service delivery. **Skills, Knowledge & Expertise**: **Qualifications**: Fluent in Spanish and English (verbal and written). - Prior experience in healthcare and/or customer service is a plus. - Familiarity with USCIS Form I-693 or the immigration medical process is highly preferred (training will be provided). - Strong organizational skills and high attention to detail. - Ability to work independently while managing multiple priorities. **About Virtual Staffing Solutions**: We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.