Bogota, Colombia G&A; - Information Technology / Mid Level / Hybrid Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? **Pioneering Technology**: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. **Collaborative Culture**: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. **Global Impact**: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. **The Impact of a Sr. IT Support Specialist at Coupa**: We are seeking a detail-oriented and customer-focused IT Service Desk Specialist with hands-on experience in Freshservice administration. In this role, you will be the first point of contact for end-user IT support requests, as well as the primary administrator for our Freshservice ITSM platform. You’ll play a key role in ensuring efficient service delivery and continuous improvement of our IT support operations. Please be advised that inquiries or resumes from recruiters will not be accepted.