What will be your mission? As a Reservations Staff , you will record all details of incoming calls and coordinate each reservation ensuring guest satisfaction. What will you do? Encourage upselling and meeting set revenue targets each month. Be fully aware of the hotel's sales strategy, rates, packages, groups and booking status at all times. Process and respond within 24 hours to all reservation requests according to standards. Be up-to-date with current hotel information and data including room types, rates, facilities, F&B departments and promotions. Maximize quality levels of product, service and guest satisfaction. Ensure that all guest satisfaction issues are reported, monitored and followed up in a timely manner. Monitor daily arrivals by ensuring that all guest requests are fulfilled and that all expectations are met. Attend hotel events, daily briefings and training to enhance professional skills. What are we looking for? Strong communication skills and persuasiveness. Stress resistance and an organized working method. Flexibility, accuracy and helpfulness. Good level of English both verbal and written Always thinking one step ahead and attention to detail. Relevant work experience is a plus. Why choose us? At Anantara, we don’t just offer a job; we create exciting career paths and intercultural opportunities across the globe. Being part of our team means enjoying unique benefits that will support you at every step of your professional journey: Global Travel with Exclusive Discounts: Special employee rates starting at just 36 euros at any of the nearly 400 Minor Hotels properties, with approximately 60,000 rooms in 26 countries. Plus, enjoy a 30% discount on food and beverage (F&B) services. Friends & Family Program: Enable your friends and family to travel worldwide with discounts of up to 25%. Exclusive Discounts: Access special offers across a wide range of online stores and leisure activities through our dedicated employee benefits portal. Training and Development: Enjoy professional growth opportunities through our dedicated programs on the "University" platform, featuring apps to improve your language skills and expand your expertise. International Career Opportunities: Explore endless career possibilities within the Minor Hotels group. Competitive Compensation: 13th and 14th-month salary and severance payment (TFR) upon the end of your contract. Free Parking: Reserved spaces for motorbikes right in front of the hotel. Free Meals: Access to an employee canteen during working hours. Uniforms: Provision of uniforms for each employee and complimentary laundry services. Inclusive Corporate Culture: A culture that values continuous feedback, active listening, and personal growth. In addition, we have an attention to information, each team member will always be aware of everything about the hotel. Celebrations and Recognition: Monthly awards for top talent, special events, team-building activities, and memorable celebrations to acknowledge and reward every team member’s contribution. Join Anantara and experience a workplace that values your talent, rewards your dedication, and supports your professional growth. #J-18808-Ljbffr