**¡We are hiring! | Junior Operations Support Analyst** 100% Remote Work. **Are you looking for a new challenge where you can grow, learn, and contribute from day one?** At Real Tyme Analytics, we’re seeking a passionate Junior Operations Support Analyst to join our engineering teams. **About the role** **¿What will you do in this role?** - ** Customer Support**: Address customer issues escalated from L1 support, including technical problems, order discrepancies, and product inquiries. - **Problem Solving**: Identify root causes of issues, implement effective solutions, and document resolutions for future reference. - **Knowledge Base Management**: Contribute to and maintain the internal knowledge base to ensure accurate, up-to-date self-service and support content. - **Communication**: Communicate clearly and effectively with customers and internal teams, providing timely updates and detailed explanations. - **Collaboration**: Partner with support, product, and development teams to resolve issues and continuously improve the e-commerce experience. - **System Administration**: Support e-commerce publishing systems, including user account setup, permissions, and configurations. - **Process Improvement**: Recommend and implement process improvements, such as templating and automation—to enhance efficiency and reduce resolution time. - **Documentation**:Maintain clear and organized records of all support interactions, issues, and resolutions. **What we're looking for**: - Successful completion of a four-year college degree is required. - 2+ years of professional experience in the e-commerce industry or equivalent work experience in a related industry. - 2+ years of professional experience in e-commerce ticketing systems. - Proficient with HTML and CSS for publishing website banners. - Proficient with Oracle BCC, Java, SQL, and SAP. - **Strong soft skills**: - Communication. - Problem-solving. - Customer service. - Organizational. - Adaptability. **Why You’ll Love Working Here**: - Competitive pay (USD). - 100% remote work. - Opportunity to grow and expand your career.