Customer Intake Representative (Healthcare) Customer Intake Representative (Healthcare) We are hiring a Customer Experience & Scheduling Specialist with a strong sales mindset to join our dynamic team. In this role, you’ll be the first point of contact for prospective patients, guiding them through the initial steps of their journey and ensuring a seamless and empathetic customer experience. Core Tasks: Consult with patients over the phone with the ultimate goal of booking a consultation Manage customer follow-up and follow-through in the CRM Monitor inbox to assist customers, answer questions, and escalate issues when needed Pre-qualify leads via phone and schedule / pass them on to the account executive Handle customer inquiries with a <1 hour SLA time Gather product knowledge to properly educate customers Build out role-related SOPs and FAQs for faster and more accurate responses Assist with other tactical sales and CX-related tasks as needed Must-Haves: 3+ years experience as a CX or Scheduling Rep with sales experience Exceptional and empathetic verbal and written communication skills Background with the insurance or medical industry (or similar) Basic - intermediate skills with Google Sheets/ Excel for basic reporting 1+ years experience with professional CRM / helpdesk tools like Hubspot (or similar) Familiarity with Slack and Zoom for internal team Coordination / Communication Ability to work full-time EST Nice-to-Haves: 1+ years experience with Monday (or similar project management tool) Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Industries Staffing and Recruiting Referrals increase your chances of interviewing at Talent Hackers by 2x Sign in to set job alerts for “Customer Representative” roles. Bogota, D.C., Capital District, Colombia 3 weeks ago Customer Care Specialist (Remote from Colombia) Bogota, D.C., Capital District, Colombia 5 days ago Customer Service Representative (Ecommerce/AI-Enabled) Bogota, D.C., Capital District, Colombia 22 minutes ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 week ago Customer Service Representative (Colombia) (Remote) LTL & TL Logistics Client Success Representative Customer Service Representative (Latin America) Bogota, D.C., Capital District, Colombia $760.00-$980.00 1 month ago Customer Care Representative - Remote Work | REF#245631 Customer Success Representative - Remote Work | REF#169188 Customer Success Representative - Remote Work | REF#169180 Bilingual Customer Service Representative (English and French Required) Call Center Customer Service Representative Public Relations Account Manager (Fully remote) Public Relations Account Manager (Fully remote) Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr