CX Tech Support Assistant page is loaded CX Tech Support Assistant Apply remote type Hybrid locations COL-Bogotá time type Full time posted on Posted 2 Days Ago time left to apply End Date: September 1, 2025 (25 days left to apply) job requisition id JR116360 Join a company that is changing paradigms and revolutionizing how we perceive time! Why choose Rappi? ️ WE SEE OPPORTUNITIES where others see problems ️ WE SEE CLOSE where others see distance ️ WE SEE ADRENALINE where others see pressure Be part of a team where everyone is capable of everything, with equal opportunities regardless of gender identity, race, religion, nationality, age, disability, training, or experience. Interested so far? Discover how you can deliver magic and impact our ecosystem through your Rappi mission. Role: Customer Experience (CX) Assistant You will support the operation of Rappi's integrated stores, serving as the first contact point for our partners and assisting in key tasks to ensure a smooth and satisfying experience. No prior experience is required; we seek someone eager to learn, proactive, and with basic communication and analytical skills. Responsibilities include: Basic partner support: Providing initial support, resolving common doubts, or routing cases to the appropriate team. Case follow-up: Assisting in registering, updating, and tracking requests or incidents reported by stores. Clear communication: Interacting kindly and effectively with partners and internal teams to provide case visibility. Operational tasks: Collaborating on simple processes related to integration management, orders, or basic technical support. Documentation and feedback: Properly recording interactions and sharing learnings to improve continuously. Requirements: Final-year students or recent graduates in Administration, Engineering, Business, or related fields. Excellent communication skills, both verbal and written. Intermediate English level (able to read documentation and hold basic conversations). Proactive attitude, customer-focused, eager to learn. Ability to work in a team and adapt to changing, fast-paced environments. Basic knowledge of tools like Excel or Google Sheets. Knowledge of Portuguese (desirable but not mandatory). Interest in data analysis; basic SQL knowledge or willingness to learn is valued. Availability to work in a hybrid mode. Worker type: Regular Company: Rappi Technology Colombia For more information, visit https://about.rappi.com/es and see our reviews on https://acortar.link/Eqm07Q . We look forward to building and delivering magic together! #Rappi About Rappi Rappi is a Latin-American company and the first SuperApp in the region, founded in 2015 by Simón Borrero, Sebastian Mejia, and Felipe Villamarin. Present in 9 countries and over 200 cities, we are a young team of tech entrepreneurs committed to driving progress through our digital commerce platform. We believe technology can make Latin America's future brighter, and Rappi is more than just a company — it's a movement for economic progress. #J-18808-Ljbffr