Salary Range : 3M-4M COP Base + Commission Weekly Hours : 48 Hours The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate. Responsibilities: Reproduce customer environment and run tests Manage and address electronic tickets efficiently Liaise between sales team, engineering team, and customers to properly address customer problems Troubleshoot and configure software and hardware Assist customers wherever possible Qualifications: Fluency in written and spoken English 1+ years of technical support experience Customer service oriented Strong written and verbal troubleshooting skills Solid knowledge in Linux and networking Seniority Level Associate Employment Type Full-time Job Function Information Technology Industries Software Development, Technology, Information and Media, and Information Services Referrals increase your chances of interviewing at Proxidize by 2x. #J-18808-Ljbffr