Senior Learning Experience Manager (Training - Cali) Posted 5 days ago Colombia About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. The Senior Learning Experience Manager will be responsible for coordinating, organizing, and implementing all of our training programs. They will work closely with our Learning Experience Leaders and other site managers daily to ensure the quality of all programs and to execute and deliver world-class training for all of our teammates and future leaders. Responsibilities include but are not limited to: Maintain Training Schedule for Colombia to ensure transparency with other departments. Update all Spreadsheets for rosters for Colombia and Mexico Team as employees are added or deleted. Create Seats for New Training Staff, including updated job descriptions, duties, and pay ranges. Interview for New Training Staff, including interview questions regarding skillset and culture. Onboard Training Staff with a complete overview of TaskUs culture and Job Expectations. Set Job Expectations with Training Staff, including all policies and procedures. Grade Training Staff on Training Skill Sets, assessing and measuring KPIs. Develop Training Staff and Leadership with education and certifications. Observe Training Staff during training classes to maintain excellence in their performance. Provide Positive and Constructive Feedback, coaching and mentoring each trainer. Provide KPIs and standards for each quarter for Training Staff. Provide tools/resources to assist in excellent training material creation. Document information on each Training Staff Member, maintaining electronic records. Receive and analyze training evaluation forms for each class to help improve the training department. Create and maintain training methodologies for the training department. Develop training courses to further educate current employees. Maintain strong communication with Recruiting and Operations. Qualifications: Five years of training experience. Two years of management experience. Two years of BPO Experience. Strong written and verbal communication skills. Strong coaching and mentoring skills. Strong will to learn and adapt to quick change. Proficient in Microsoft Office and Google Suite applications. Strong interpersonal, conflict management, and mentoring skills. Ability to work on a flexible schedule including weekends, holidays, evenings, and long hours. High energy, enthusiastic, motivational training style. Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills. About TaskUs: TaskUs (NASDAQ: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. DEI: In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. #J-18808-Ljbffr