The Cloud AppOps has the following duties: - Perform operational duties including application server health, service recycling. - Identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors) - Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs. - Maintain operational documentation, e.g., incident tracking and run books. - Produce metric reports including daily production status. - Review Client support tickets and requests under service SLAs. - Resolve level 2 and level 3 issues (i.e., application support, DBs and data center related issues). Document issues in customer support portal. - Provide on-call off hour support and work during non-prime shift hours. Qualifications - 2+ years’ experience in Application / production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment. - Experience with AWS, GCP, Azure is good to have. - Knowledge of ETL is a plus. - Experience with Unix, Linux, Windows, Tomcat, SSH and basic scripting skills. - Experience with SQL Server, Oracle and MySQL. - Experience with and understanding of complex process and data flow. - Ability to effectively and proactively communicate (both written and verbal) to various Internal stakeholders / groups and customers daily. - Experience with application debugging, performance, scalability - Familiarity with standard application security compliance best practices - Knowledge of fault detection and resolution processes - Experience in working independently and with other team members. - Ability to multi-task as required and provide rapid support in production. - Must be able to provide on-call off-hour support and work during non-prime shift hours - Great English communication skills (B2 or higher). Additional Information This is a hybrid position in Bogotá, Colombia. Apply now and enjoy the benefits of a certified Great Place to Work Company.-Requerimientos- Educación mínima: Universidad / Carrera Profesional 2 años de experiencia Idiomas: Inglés Conocimientos: Linux, SQL Server, Cloud Computing, Shell Palabras clave: operaciones, ingeniero, engineers, ingeniera, ing, engineer, apoyo, support, soporte #J-18808-Ljbffr