THE ROLE The Collections Representative performs activities involving the collection of accounts that are delinquent. Analyze account status and determine appropriate action while embodying Iron Mountain’s core values, performance and productivity standards. Partner closely with internal stakeholders to resolve any customer service issues trends through proactive interactions. WHAT WE OFFER - Be part of an ever-evolving global organization focused on transformation and innovation - Experience a culture of belonging where your voice is valued and encouraged - Global connectivity with 26,000+ colleagues across 60 countries KEYS RESPONSIBILITIES.... ● Independently manage a portfolio of accounts on a month over month basis to minimize the overall delinquency rate to achieve target results set by Management ● Contact customers, via phone and e-mail, regarding their open invoices and billing disputes. ● Ability to identify issues causing delay in payment ● Ensure proper notes are documented in Oracle pertaining to the calls and efforts made to collect and resolve issue ● Maintain working partnership with District, Area, Division and Corporate teams ● When necessary escalate collection issues to Supervisor and/or Director ● Gain a comprehensive understanding of various Collections systems ● Knowledge and adherence to Iron Mountain policy and procedures – department and company standards ● Perform Collections Department projects as directed by management. ● Challenge yourself to raise the bar for excellence in customer service and collections. REQUIREMENTS... ● High School Diploma / GED (or higher) on financial or administrative careers. ● Willingness to learn ● Thrive as a team player in a fast paced environment ● Excellent communication skills – both verbally and written ● Detail-oriented ● Intermediate level ability with commonly used software; Microsoft Excel, Outlook, Word and Internet Browsers ● Strong typing skills Collections Representative ● Problem-solving skills which require exercising independent judgment ● Clear Criminal reference check Previous call center / Collections experience is NOT required, but is considered an asset Join us at the Mountain where culture and values are practiced and respected every day. #Profesional24 Tipo de puesto: Tiempo completo Fecha límite para postularse: 05/04/2025