Job summary plays a crucial role in ensuring the safety and security of service delivery operations within the organization. You will be responsible for proactively identifying and addressing safety risks to ensure the smooth and secure delivery of services while prioritizing the well-being of employees, customers, and the community. Responsibilities - Lead and develop the BPO partner to continuously improve Service performance, quality metrics, customer satisfaction, and cost efficiency. - Collaborate with the BPO manager to oversee daily operations. Improve site daily operation quality by setting up a mechanism to optimize identified issues and resolve urgent problems. - Manage the vendor's performance to ensure they provide the service safely, authentically, and efficiently. - Identify, monitor, and articulate reporting requirements, including targets, specific data, anticipated outcomes, and other key performance indicators. Qualifications - Bachelor's degree in business management, engineering, or a related field. - At least 2-4 years of contact center team management experience, BPO operation manager role or above, has independent account management experience or other similar leadership experience is required. - Fluent in English. - Experience in managing a remote team is preferred. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora