Job Description: As a Customer Success Manager, you will play a vital role in delivering exceptional customer experiences and driving business growth. The ideal candidate will possess a strong understanding of the industry and be able to develop and maintain client relationships to understand their needs. They will work closely with delivery teams to ensure smooth account operations, manage day-to-day delivery of assigned client accounts, and assist in resource allocation and cost management for the accounts. In addition, they will work with senior leadership to define and track key performance metrics, stay informed about industry trends and their impact on account strategies, and address and resolve account-related issues and escalate when necessary. Key Responsibilities: