Job summary We are looking for an experienced Contact Center Trainer to join our motivated and ambitious team in Barranquilla. Come be one of the pioneers at our newest location. As a Contact Center Trainer, you'll play a pivotal role in shaping the success of our frontline teams. You'll lead engaging, on-site and virtual training sessions for both new hires and tenured staff, designing dynamic content and learning experiences that drive results. Qualifications - 1-2 years of adult learning training experience, preferably in a call center environment. - Excellent communication and presentation skills. - Sound understanding of adult learning techniques, best practices in training design and delivery, blended learning methodologies and industry best practice. - Ability to work in a challenging environment with frequent interruptions, changing priorities, and deadlines. Responsibilities - Prepare and provide on premise and/or virtual training for new hires. - Ensure that knowledge checks are in place to guarantee preparedness for handling customer phone interactions. - Provide ongoing training of new and updated information, products, and processes. Skills - Excellent organizational skills, detail-oriented. - Proficiency in all Microsoft Office programs. - Ability to work independently and finish tasks with minimal supervision. Benefits UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora