Hey, it's time for you to join us in showing the world that we are a company that is changing paradigms, revolutionizing time itself! Do you want to know why Rappi? ️ WE SEE OPPORTUNITIES where others see problems ️ WE SEE CLOSE where others see distance ️ WE SEE ADRENALINE where others see pressure. Join a team where we are all capable of EVERYTHING, with equal opportunities regardless of gender identity, race, religion, nationality, age, disability, training, or experience. Interested in how you can deliver magic with us? Discover your Rappi mission. Here's how it impacts our ecosystem: Cargo is Rappi’s B2B logistics as a service (LaaS) solution. Currently operating with a select group of retailers, our goal is to become Latam leaders in “last-mile as a service.” We aim to develop a robust, scalable solution that enhances our partners' e-commerce capabilities by identifying opportunities both within our operations and in our partners' businesses. We are seeking a Global Customer Success Sr Analyst for our Cargo team. The ideal candidate is passionate about technology and possesses a highly analytical mind. You will support sales teams in designing growth and operational strategies to maximize value for our partners across 9 countries. Responsibilities include: Applying growth strategies to increase order potential of small and medium-sized allies Managing the collections cycle, including settlement, invoicing, and collections Achieving targets for quality metrics Identifying process improvements and proposing solutions Implementing growth campaigns and consulting with partners Gathering and translating partner feedback into technical features Designing analytics sharing methods and standardizing dashboards Requirements: 3-6 years of experience in analytical roles within tech or logistics Bachelor's degree in a quantitative or business field Stakeholder management skills Fluency in English or Portuguese Problem-solving and data storytelling skills Proactive and entrepreneurial attitude Intermediate or advanced Excel and SQL skills Worker type: Regular Company: Rappi Technology Colombia For more information, visit our website https://about.rappi.com/es and check our reviews on Glassdoor . We look forward to building and delivering magic together! #Rappi #J-18808-Ljbffr