Client Onboarding Senior Analyst A seasoned professional role that applies in-depth disciplinary knowledge to develop new techniques and improve processes and workflows for the area or function. This role integrates subject matter and industry expertise within a defined area, requiring an in-depth understanding of how areas collectively integrate within the sub-function and coordinate and contribute to the objectives of the function and overall business. This role evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. It requires good analytical skills to filter, prioritize, and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required, as this role regularly assumes informal/formal leadership roles within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc., by influencing decisions through advice, counsel, and/or facilitating services to others in the area of specialization. The work and performance of all teams in the area are directly affected by the performance of the individual. - Responsible for customer interaction, documentation issuance, review, and system setups. - Demonstrates high-level diligence, motivation, and organizational skills. - Focuses on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues. - Performs day-to-day management of the account opening and maintenance processing, including daily management of in-process, pended, and service-related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high-quality service to customers and internal partners. - Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams. - Determines new work procedures, analyzes complex and variable issues with significant departmental impact. - Encourages cross-functional training for staff to enrich their skill base. - Optimizes manpower to achieve higher productivity levels. - Understands client requirements and implements them correctly. Understands new customer requirements and ensures adequate support to new customer requirements and initiatives. - Monitors customer satisfaction and service level and drives process changes. Provides innovative solutions to clients. Ensures a strong and robust processing environment with effective controls. - Establishes risk management practice. Maintains a culture of risk and controls in the team through various processes and check points. - Identifies means to reduce transaction defects (internal and external). Develops performance matrices to track defects, productivity. Qualifications: - 5-8 years of experience in documentation review, account maintenance, and related cash products preferred. - Good interpersonal communication skills. Able to communicate with internal and external business partners. - Consistently demonstrates clear and concise written and verbal communication skills. - Demonstrated project management skill, including financial cost management skill. - Advanced execution skills in a multi-tasking mode. Exposure to customer service and handling of system, testing, and rollouts. - Ability to achieve business objectives without compromising on controls and risk parameters established. Ability to interact confidently with senior management and/or regulators. Ability to coach and develop people, identifying and retaining talent. Able to partner with businesses and other support functions at senior levels in setting strategy and priorities. Able to strive under pressure and covert opportunity from risk. Should be open to working staggered hour/shift/overtime and on public holidays. - Proficient knowledge of English (written and spoken). Education: Bachelor's/University degree or equivalent experience. Job Family Group: Customer Service. Job Family: Institutional Client Onboarding. Time Type: Full-time. Most Relevant Skills: Please see the requirements listed above. Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. View Citi's EEO Policy Statement and the Know Your Rights poster.