JOB SUMMARY: The Human Resource Lead (Latam) is responsible for the overall execution of HR processes and systems such as but not limited to onboarding and offboarding process, recruitment partner management, training, employee engagement, and performance management - for staff in Colombia & Argentina. The role will involve day-to-day HR tasks and providing support to both employees and management. The role assists the HR Director in strategic HR Planning, Project Management, and discussions amongst the team and HR Operations. DUTIES & RESPONSIBILITIES: ONBOARDING AND OFFBOARDING: Coordinates and arranges the New Hire Orientation schedule of the starters. Conducts the onboarding session with the starters. Sends and monitors the submission of post-orientation documents and secures acknowledgment. Assists in collecting and compiling the pre-employment requirements. Works with office partners to ensure staff are set up and able to work effectively. Facilitates and manages offboarding processes such as sending offboarding notices, processing and routing clearance forms, and conducting Exit Interviews. PAY and BENEFITS / TOTAL REWARDS: Ensures accuracy of data to be provided to partner Vendor for payroll processing. Reviews payroll processing from Vendor prior to disbursement to staff. Ensures government compliance. PERFORMANCE & DISCIPLINARY MANAGEMENT: Facilitates the preparation, sending, and monitoring of Notice to Explain (NTE) and Notice of Corrective Action (NCA). Helps in preparing documentary requirements for the Performance Improvement Plan, Show-Cause Memo, and Termination Notice. TRAINING: Assists in implementing and facilitating training programs. Takes part in the monthly Virtual Learning Board (VLB) by providing the materials, sending emails, and monitoring post-evaluation. Facilitates releasing and sending out training certificates as needed. EMPLOYEE ENGAGEMENT: Takes part in recommending, assisting, and implementing employee activities. Sends out event-related emails (invitations, reminders, follow-ups) and manages communication with attendees. Coordinates event logistics such as venue selection, catering, transportation, and accommodation as needed. Prepares and manages event budgets, ensuring expenses remain within approved limits. Negotiates terms, prices, and contracts with local suppliers to secure the best deals. Keeps a pulse on employee engagement and works to foster a positive work environment. Organizes welcome packs to be sent to staff when they join. Sends email greetings for birthdays, team welcomes, and anniversaries. RECRUITMENT PARTNER MANAGEMENT: Coordinates with external recruitment agencies to source candidates for both new hires and replacement roles. Serves as the primary contact between recruitment agencies and clients, ensuring clear and consistent communication. Reviews profiles submitted by recruitment agencies to confirm suitability based on client requirements and organizational standards. Manages the recruitment pipeline, from initial candidate sourcing through to interview scheduling and offer management. Monitors the performance of recruitment agencies and holds regular performance reviews to ensure high-quality candidate submissions and timely recruitment outcomes. Provides feedback to recruitment agencies on candidate profiles, interview performance, and overall recruitment process. Ensures compliance with recruitment policies, local regulations, and best practices in each market. REPORTS/Other Tasks: Manages the job offer monitoring file. Assists in communicating/resolving employee concerns through email/chat/call as needed. Provides daily, weekly, monthly, and other periodic reports relating to employee/staff including Attrition reports, Status Change Reports, etc. QUALIFICATIONS: Experience: At least 4 to 5 years of experience as an HR practitioner. Experience in an HR Generalist role or Supervisor role is an advantage. Skills & Competencies: Strong communication skills, solid organizational skills, and the ability to work independently. Previous experience in creating strategies/ideas from the conceptual stage through the implementation and execution. Strong technical and analytical skills, problem-solving and resolution skills. Ability to effectively communicate and manage tasks is required. Patient and passionate. Organized with online and physical files. Keen eye for details. Exceptional Employee Service & Satisfaction mindset. #J-18808-Ljbffr