A Junior Front Desk Agent is responsible for greeting and registering guests, as well as checking guests out of the hotel, in our ongoing effort to deliver outstanding guest service and ensure financial profitability. What will I be doing? As a Junior Front Desk Agent, your responsibilities include: Greeting guests, completing registration by inputting and retrieving information, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms. Assisting guests with check-out processes, ensuring accurate billing, handling payments via the point-of-sale system, processing credit/debit cards, accepting various payment forms, converting foreign currency, making change, and processing gift certificates and cards. Demonstrating thorough knowledge of hotel information, including room categories, rates, packages, promotions, and local area details, to answer guest inquiries. Using up-selling techniques to promote hotel services and maximize room occupancy. Responding promptly and courteously to guest inquiries and requests, resolving issues efficiently. Handling guest complaints, conducting research, negotiating solutions, and ensuring guest satisfaction. Receiving, inputting, retrieving, and relaying messages to guests. What are we looking for? Since 1919, Hilton has been a leader in the hospitality industry, known for innovation, quality, and success. We seek candidates who demonstrate our core values: Hospitality – Passionate about delivering exceptional guest experiences. Integrity – Doing the right thing at all times. Leadership – Leading in our industry and communities. Teamwork – Collaborating effectively with others. Ownership – Taking responsibility for actions and decisions. Now – Operating with urgency and discipline. Additionally, we value attributes such as: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to extended-stay suites. For nearly a century, Hilton has provided exceptional service, amenities, and value to travelers worldwide. Our vision is “to fill the earth with the light and warmth of hospitality,” uniting us as a team to create memorable experiences every day. Our Team Members are at the heart of this mission! #J-18808-Ljbffr