We are looking for a skilled Quality Assurance Specialist to join our team at GroupCOS. The ideal candidate will have a strong background in Quality Analysis processes and excellent communication skills. In this role, you will be responsible for evaluating customer interactions, providing feedback to agents, and identifying opportunities for process improvement. Responsibilities: 1. Evaluate customer interactions to identify trends and areas for improvement. 2. Collaborate with agents to provide constructive feedback and improve performance. 3. Conduct process evaluations to identify opportunities for growth and development. Requirements: - Degree in a technical or technological field. - At least one year of experience in a similar role. - English language proficiency at B2+/C1 level. Job Details: 1. Indefinite-term contract. 2. Salary: $3'000'000 + Commission $390'000. 3. 42 hours per week (two days off per week). 4. Schedule: 7:00 am to 3:00 am, Sunday to Sunday. 5. 100% on-site: Bogotá - Chapinero. Perks: - Laika membership. - Netflix/Spotify subscription. - Pre-paid healthcare membership (after three months).