Team Lead, Sales Service Delivery Be the spark that brightens days and ignites your career with TTEC’s award-winning employment experience. As a Sales Service Delivery Team Lead working on-site in Barranquilla, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to meet both TTEC and client metric performance goals. You'll answer associates' questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as the first-line manager for your team. You’ll report to the Senior Manager of Sales Service Delivery. We’re looking for a leader to act as one, encouraging and motivating your team to resolve issues, accomplish goals, and influence their career mobility. During a Typical Day, You’ll Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance, processing payroll, and other administrative tasks Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes Impact the financial health of our company by leading with compassion, helping retain our most valuable assets—our employees—and influencing other drivers including absenteeism and occupancy What You Bring To The Role Associate degree, technical school, or equivalent work experience Promote a performance-driven culture and always work towards reaching for excellence, mentoring, and inspiring others Utilize time management skills and manage priority tasks Engage and support your team in ensuring they have the proper tools and systems to accomplish daily tasks Customer-focused mindset Comfortable with computer systems What You Can Expect Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO), wellness, and healthcare benefits A great compensation package with performance bonus opportunities, benefits you'd expect, and some pleasant surprises. Visit https://mybenefits.ttec.com/ for more information. About TTEC: Our business is about making customers happy. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. We serve many of the world's leading brands through various communication channels. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer. We embrace diversity and are committed to building an inclusive workforce that respects and empowers different cultures and perspectives. We aim to reflect the communities we serve, delivering amazing service, technology, and humanity. We ensure all employees feel valued, belonging, and comfortable being their authentic selves at work. Diversity is our strength because it enables us to view things from different vantage points and brings unique value to the table. Primary Location Colombia-Atlantico-Barranquilla Job Operations / Business Support #J-18808-Ljbffr