Coffee Solutions Advisor Job Description We are seeking a skilled Coffee Solutions Advisor to provide expert advice to customers about coffee equipment selection, setup, and troubleshooting. Job Responsibilities: - Coffee Equipment Consulting: Provide expert advice to customers about coffee equipment selection, setup, and troubleshooting based on their specific needs and preferences. - Technical Support: Assist clients with technical questions about their equipment, helping resolve issues through clear communication and deep product knowledge. - Customer Relationship Management: Maintain ongoing relationships with clients, providing consultative support via email, text, and other channels throughout their coffee journey. - Sales Support: Guide customers through the purchasing process, creating quotes and invoices through various platforms. - Post-Purchase Support: Coordinate professional equipment installation, manage aftersales inquiries, and help clients source accessories, parts, and consumables. - Shipping & Returns: Oversee logistics related to equipment delivery, handle damage claims, and process returns when necessary. Required Skills and Qualifications: - Coffee Expertise: Demonstrated knowledge of specialty coffee equipment, brewing methods, and industry trends. Barista experience or café advisory role highly valued. - Customer Service Excellence: Proven track record in customer-facing roles with outstanding communication skills and service orientation. - Technical Aptitude: Ability to understand, explain, and troubleshoot coffee equipment specifications and functionality. - Problem-Solving Skills: Resourceful approach to resolving customer issues and finding solutions to complex scenarios. - Digital Proficiency: Comfort with e-commerce platforms and other digital tools. - Self-Management: Ability to work independently, prioritize tasks, and manage client relationships in a remote environment. Benefits: This role offers the opportunity to develop your skills and expertise in the coffee industry while working with a dynamic team. Others: Please note that this job description may be subject to change based on business needs.