**YOUR NEXT STEP IS AT RAPPI!** Rappi is one of the first Latin American unicorns and a start-up that continues to focus on growing and making life easier for our users. As a company, we seek to continue improving the services we already offer, add more to our offer and continue expanding throughout the Latin American continent. Hey, keep it in mind that Rappi is an equal opportunity employer and hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age, disability or background. You'll be most welcome here! You'll be in charge of designing, implementing and monitoring solutions that improve the service quality of the Ecommerce vertical. You'll be working closely with product, global and local operations teams, and analyzing our internal data. **Main responsibilities**: - Design and implement solutions that improve the service quality of the E-commerce vertical, by working closely with product, global and local operations teams. - Build critical strategic capabilities to support the vertical's growth and value proposition - Analyze results of deployed initiatives based on key performance indicators, and iterate based on learnings. - Identify the highest priorities, provide data-driven decisions, and generate buy-in from the organization in order to prioritize and implement new initiatives. **Key requirements**: - Preferred 1 year of experience in operations of digital businesses or startups, business intelligence, consulting. - Data-driven mindset, and proven background as a problem solver and breaking down complex issues. - Willing and able to roll-up the sleeves to get things done, highly proactive and able to follow through. - Demonstrated experience interpreting and presenting data to various audiences; ability to translate quantitative findings into action plans. - Strong stakeholder management skills, ability to create a trusting relationship with business partners - Comfort with ambiguous, fast-paced environments - Proficiency with Gsheets/Excel - Experience with SQL. - Fluent in Spanish and Englis **Desired Requirements**: - Know Portuguese - Have experience in startups, particularly in the app delivery industry - Work effectively in an unstructured environment requiring new perspectives and creative approaches - Know how to use analytics tools like PowerBI, Periscope, and Amplitude - He leído y acepto la Autorización de Datos Personales de Rappi S.A.S - Conforme a la Política de Tratamiento de Datos PersonalesI have read and accept the Authorization of Personal Data from Rappi S.A.S - In accordance with the Personal Data Treatment Policy