🚀 We’re Looking for a Call Center Generalist! Are You Ready for the Challenge? 🤩 📍 Location: Bogotá D.C. ⏰ Employment Type: Full-time Who We Are At ContactPoint360, we're on the hunt for a Call Center Generalist to lead employee relations, improve team engagement, and help us create a top-tier work culture. If you're passionate about people and thrive in a fast-paced, supportive environment, we want YOU! 🌟 What You’ll Do: Make a Difference in Labor Relations: 🎯 Develop and implement strategies to boost workplace culture and employee happiness. 💬 Mediate between employees and leaders to keep communication clear and positive. Handle Disciplinary Matters with Care: ⚖️ Manage sensitive processes like disciplinary actions, ensuring fairness and confidentiality. Be the Go-To for Absences & Leave: 📅 Keep track of employee leave requests and ensure everything is compliant with company policies and the law. Guide Employees Through Retirements & Transfers: 🚶♂️ Support employees through their resignation or internal transfers, ensuring smooth transitions. Reduce Turnover & Boost Employee Retention: 🔄 Create strategies to keep our best people around and reduce attrition rates. 📊 Track trends and take action before employees consider leaving. Organizational Excellence: 📚 Be involved in onboarding, internal recruitment, and company initiatives that enhance our employee experience. What We’re Looking For: 🎓 Education: Bachelor’s degree in Psychology, Business, Social Work, or a related field. 💼 Experience: At least 1 year in a similar role, with 6 months in employee well-being. 🗣️ Language: Intermediate English (B1+) or higher. The Skills That’ll Make You Shine: 🛠️ Conflict Resolution 🗓️ Time Management & Organization 🤝 Team Collaboration 💪 Resilience Under Pressure 🧐 Attention to Detail 🔄 Adaptability 💬 Strong Communication (Written & Verbal) Why You’ll Love Working with Us: 🌟 Work in a fast-paced, dynamic environment where you make an impact. 🚀 Opportunities for growth and career advancement—we believe in developing our team! 🧑🤝🧑 Join a supportive, inclusive, and collaborative team. 🏅 We value work-life balance and offer [mention perks like flexible hours, health benefits, etc.]. Ready to make an impact? Apply now and let’s shape the future together! 💥