About Our Customer Success Manager Role We are seeking a skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for managing high-touch, strategic existing customer accounts. As the main point of contact for customers, you will ensure successful onboarding, drive product adoption, and foster long-term relationships. You will work closely with top management, middle managers, and cross-functional teams to ensure the customer's success and alignment with their business goals. Key Responsibilities: - Serve as the primary point of contact for assigned high-touch customers, managing relationships from onboarding through ongoing engagement. - Build and maintain strong, long-term relationships with top management and middle managers in customer organizations. - Understand power maps and decision-making processes in customer organizations. - Develop and implement customized onboarding plans tailored to individual customer needs. - Create and manage customer success plans that align with the customer's business goals and desired outcomes. Requirements: - Bachelor's/Master's degree in Power Engineering or related field. - Proven experience in a customer-facing role within the software industry, with a focus on customer success, stakeholder management, account management, or similar functions. - Strong understanding of software products for utilities and the ability to communicate technical concepts effectively to non-technical stakeholders. - Excellent communication, interpersonal, and negotiation skills. Why Join Us? We offer a collaborative and dynamic work environment where you can thrive. Our team is dedicated to delivering exceptional results and making a meaningful impact. If you are passionate about customer success and have the skills to match, we encourage you to apply for this exciting opportunity.