Provide competent technical support to all users in a timely manner following standardized processes to identify, analyze and solve any problems related to end user computers and their applications. Provide Vertiv employees with support on all aspects of end-user computing digital assets (including but not limited to laptops, desktops, printers, and mobile phones). Handle the internal infrastructure request with external providers to guarantee the correct follow-up of the end user request. Provide support to the Platform Service Team for issues/programs/initiatives and projects related to corporate infrastructure. RESPONSIBILITIES Site Leader and responsible for the operation of information systems in Colombia. Provides guidance for local technology projects and evaluates the best technical options, time, scope, and cost. Responsible for the infrastructure of I go and data in the site of Colombia Maintains the optimal functioning of the computer room and the devices hosted there through maintenance and configurations. Responsible for the configuration, administration and maintenance of the servers. Communicate, Guide, Implement engineering software with global support groups. Provide second level user support for incidents that require local resolution and cannot be resolved by the Service Desk. Respond to ticket requests and service desk outages via phone, email, or online incident management, ensuring ticket integrity and follow-up with other team members should the incident escalate . Provide hands-on support for Global IT project implementations and perform various job-related tasks as assigned. Collaborates with the company's global support groups to resolve end-user technology issues. Support the installation/configuration of hardware and software in accordance with corporate policies and as designed by the end user team. Provide customer satisfaction by managing work orders with efficient communication, documentation, and timeliness. Supports PC replacement programs and emergency swaps. Maintain the utmost confidentiality in all conversations, documents, correspondence, research records, information, data, etc. Assist in asset management of all end user devices and manage the stock level of spare equipment. QUALIFICATIONS Implementation of the Windows operating system. Administration, monitoring and implementation of IT projects. User State Migration Tool (USMT). Desktop-related Group Policy Objects (GPOs). Experience in Windows server 2016 operating system. Scripting with PowerShell and VBScript. Knowledge of infrastructure of Computer Rooms Knowledge of Cisco technologies for LAN WAN WLAN networks. Experience using ITSM systems like ServiceNow is a plus. EDUCATION AND CERTIFICATIONS Bachelor's degree or equivalent experience. 4+ years of experience deploying the MS Windows desktop operating system is required. 3+ years of experience with LANDesk, SCCM (or other software distribution tools) is required. 3+ years of mobile device management experience required. Experience in implementing and supporting Windows server 2016 operating systems is required. Apple Mac implementation and support experience is required. A solid understanding of Voice and Data network infrastructure principles is required. Solid operating principles of computer rooms. Desirable cisco CCNA courses Desirable ITIL v3 certification. ISO/IEC 9001 and 27001 (Desirable knowledge). #LI-GL1