At Iron Mountain we know that work makes a positive impact for our customers, employees and planet. We provide expert solutions in records management, digital transformation services, data centers, asset lifecycle management and fine art storage. We partner with 225,000 customers to preserve their assets, extract value and protect data privacy. Are you interested in being part of our growth story and evolving your skills in a culture that welcomes unique contributions? Job Overview: Job Title Collections Resolution Lead We seek an experienced Collections Resolution Lead for the healthcare vertical to manage collections processes, resolve disputes and ensure compliance with customer billing requirements. Key Responsibilities: - Collections and Billing Management: - Review and research overdue invoices, payment histories and requirements to determine root cause of disputes and payment discrepancies. - Utilize internal systems to track and manage collections activities, including phone calls, letters and customer communications. - Collaborate with internal departments to resolve discrepancies and ensure proper documentation. - Dispute Resolution: - Investigate and resolve disputes addressing billing errors, miscommunications and non-payment issues. - Provide clear explanations to internal and external customers and stakeholders regarding claims, payments and balances. - Serve as first escalation point for team members for complex issues. - Escalate unresolved disputes to appropriate higher-level management ensuring compliance with all customers requirements and company policies. - Solve complex problems related to billing discrepancies and dispute resolution. - Compliance and Documentation: - Ensure compliance with state and federal regulations concerning customer and patient data, collections and dispute resolution. - Maintain accurate records of all communications, disputes, resolutions and actions taken to resolve collections issues. - Prepare reports and updates on collection progress and outcomes for management and external stakeholders. - Customer Service and Communication: - Provide excellent customer service when communicating with internal and external customers to facilitate smooth resolution processes. - Address concerns promptly and professionally ensuring a positive experience for customers and minimizing financial burden to the company. - Continuous Improvement: - Stay updated with trends and changes in assigned vertical's billing, insurance and collections practices. - Participate in training programs and team meetings to enhance knowledge of collections processes and improve dispute resolution strategies. - Additional Responsibilities: - Apply in-depth knowledge of collections and billing disciplines and basic knowledge of related disciplines to effectively manage tasks and resolve issues. - Act as resource and provide guidance to colleagues with less experience in collections and dispute resolution. Qualifications: Education Bachelor's degree in Accounting or Finance or a related field preferred or equivalent work experience. Advance degree preferred. Experience: Minimum of 5 years of experience in dispute resolution, collections, billing or revenue cycle management. Proven experience in dispute resolution. Skills: Strong analytical and problem-solving abilities to resolve complex billing and dispute issues. Excellent communication and negotiation skills, both written and verbal. Proficiency in using Iron Mountain systems (e.g., Oracle Financials, BillTrust, SKP, etc.). High attention to detail and ability to manage multiple tasks simultaneously. Work Environment: This position may require both in-office and remote work flexibility depending on company policies. Must be able to work independently and as part of a team in a fast-paced, high-volume environment. Category: Finance Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data and invaluable cultural and historic artifacts. If you have a physical or mental disability that requires special accommodations please let us know. Iron Mountain is committed to a policy of equal employment opportunity. Requisition: J0089148