Empowering Customers through Data As a strategic problem-solver, you'll drive customer success in LATAM by shaping their journey and unlocking their full potential. Responsibilities - Client Partnership: Own a portfolio of key clients, guiding them from onboarding to becoming power users, and building strong relationships along the way. - Data-Driven Insights: Dive deep into data to uncover actionable insights and demonstrate the value our solutions bring to business. - Strategic Leadership: Lead engaging business reviews and technical deep dives to shape strategy for client success and foster collaboration. - Collaboration with Innovators: Work closely with Product, BI, and Solutions Engineering teams to deliver exceptional experiences and drive improvement. - Growth & Optimization: Identify expansion opportunities, suggest optimizations, and pave the way for mutual success. - Relationship Building: Travel within LATAM to build personal relationships with clients and foster partnership. Requirements - Bachelor's degree in Industrial Engineering and Management (required) - Master's preferred. - Track record of academic excellence demonstrating commitment to learning and growth. - 3-5 years of experience in consulting, project management, or customer-facing roles, ideally with focus on data and analytics. - Strong analytical toolkit with hands-on experience in BI tools, SQL, and ability to tell compelling stories with data. - Fluency in English - essential for inspiring and empowering clients. - Solid understanding of SaaS environments - ideal for fast-paced tech world. - Deep-rooted understanding of Retail industry - necessary for grasping client challenges and opportunities. - Knowledge of TOC (Theory of Constraints) - significant advantage. - Proactive attitude, exceptional communication skills, and unwavering passion for helping customers succeed.