As Virtual Front Office Operations Manager, you’ll be responsible for effectively leading and managing all aspects of the Front Desk Agents and Supervisors, excel in the relationship with each hotel General Manager, and deliver results that contribute to the Vision & Mission, and overall success of the hotel by accomplishing performance objectives focused on driving and ensuring Team Members, Guest, Brand Standards, Sales and Profitability satisfaction are met. This is a great opportunity for a HOTEL Front Office Manager or Front Office Supervisor with a hands-on field support approach and a basic understanding of housekeeping and hotel operations. Key responsibilities: - Functioning as the primary strategic leader of the front of house Virtual Agents for each hotel with responsibility for all aspects of the operation, including guest and team Members' satisfaction, financial performance, and sales and revenue generation - Analyzing business results and working with the leadership team to develop effective strategies to address needs. Making key decisions overseeing execution, and ensuring appropriate resources are available to achieve business results. - Ensuring brand standards are met or exceed guest expectations while communicating follow-up actions to the team as necessary. - It is driving the service culture in the hotel through active involvement in the day-to-day activities and responsibilities of the Virtual Front Desk Agents and Supervisors. - High volume of engagement with the senior leadership team of each hotel to develop effective management strategies and set aggressive goals that will drive the properties KPI as expected per each hotel - Monitoring actual Daily transaction and geust feedback to determine variance and assess goal accomplishments. - Creating an environment in which all team Members can reach their full potential Requirements: - Full Understanding and Written approach to the English Language (C1 level) - Strong knowledge of the Front Desk, and Guest Services. - Some knowledge of Housekeeping and facilities. - Proven track record in the hotel industry demonstrating achievement of outstanding, Team Members, guest service, and profitability-related goals. - Experience in managing a group of people (Team Members) - Excellent planning, organization, and guest service skills. - Outstanding leadership and communication abilities. Job Type: Full-time Job Type: Full-time Application Deadline: 25/10/2024