**Overview** We are seeking a dedicated and enthusiastic Customer Service Representative to join our team **at a Medical Office - (Urgent Care, Primary Care, Aesthetics, Weight Loss Clinic)**. In this role, you will be the first point of contact for our _patients_, providing exceptional service and support. Your ability to communicate effectively and handle inquiries will be vital in ensuring patient satisfaction and loyalty. This position requires a blend of patient services, data entry, and sales skills to meet the diverse needs of our patients. We are seeking a **Remote Customer Representative** with proven experience in **customer service** (**English must be perfect), QuickBooks bookkeeping, audit support**, and **social media management**. This role is ideal for a reliable, self-motivated individual who can manage multiple responsibilities efficiently in a virtual environment. **Duties** - Maintain and organize digital records and documents - Collaborate with team members and management to support day-to-day operations - Provide accurate information regarding products and services. - Analyze patient issues and provide effective solutions in a timely manner. - Document patient interactions and maintain detailed records in our database. - Collaborate with team members to improve overall patient service processes. - Participate in training sessions to enhance product knowledge and service skills. **Qualifications** - **Excellent English & Spanish Required**: - **Phone skills and converting warm leads to appointments and tracking**: - **Medical Office Virtual Assistant Preferred**: - Proven experience in customer service or patient services is preferred. - Strong data entry skills with attention to detail. - Familiarity with sales techniques and call center operations is advantageous. - Ability to analyze problems critically and provide effective solutions. - Proficient in using computer systems for data entry and patient management. - A positive attitude with a commitment to delivering outstanding patient support. - Ability to work effectively both independently and as part of a team. - **Must be flexible to adapt to changes and being in multifunctional roles** Join us as we strive to deliver exceptional service experiences that exceed our patients' expectations!