About Reserhub: Technology is transforming the way people travel, and we're here to drive that evolution from the ground up. Founded in 2014 at MIT, we focus on the bus industry, which is the most widely used mode of transportation in Latin America, with over 10 billion passengers per year—13 times more than air travel. Currently, only 10% of tickets are sold online, but this is rapidly changing. We believe digital sales will soon surpass 50%. Reserhub aims to be the operating system for ground transportation, connecting companies with tech solutions that integrate data, pricing intelligence, and tools to digitalize operations—from ticket sales to revenue management and customer loyalty. Our ecosystem powers leading brands like Primera Plus, ETN, and others across the region. Our mission is to connect data, people, and technology to accelerate digital transformation. Our motto: "Be creative, take ownership, and be a team player." About this role: This position involves managing the needs and evolution of a portfolio of existing Reserhub clients in Colombia, ensuring success, revenue retention, and growth (Account Manager role). What you'll do: This is a top-level management position responsible for the results of the Customer Success team. You will ensure operational excellence aligned with the vision and direction of leadership. The role requires strong operational skills, customer obsession, and results-driven mindset. You will report to the Head of Customer Success. You will nurture customer relationships, share best practices, and collaborate with the Product management team. Stay informed about new technologies and industry trends. Establish and maintain relationships with senior executives within client companies, including CEOs and management teams. Monitor KPIs, training needs, and client feedback; manage change requests and incident escalations. Lead onboarding for new customers, providing training and supporting change management to facilitate adoption of Reserhub. Skills and experience required: At least 3 years in performance management, data analysis, and trend identification; ability to translate data into strategy. Commitment to delivering exceptional customer experience. High dedication, enthusiasm, motivation, and influencing skills in a cross-functional environment. Attention to detail, proactivity, and self-starting attitude. Experience in process improvement and data modeling using statistical tools. Ability to work effectively in dynamic, ambiguous settings under tight deadlines. Advanced Excel skills. Strong collaboration, resource management, and analytical skills. Results-oriented with a desire to learn and become an expert in multiple products. Customer support expertise, ensuring high service levels. Experience in developing e-commerce strategies to enhance website performance. Ability to work with marketing teams to improve traffic and engagement across digital channels including PPC, SEO, display ads, affiliates, email, and social media. How to apply: Complete a small take-home project, expected to take about half a day. Participate in a detailed interview discussing your project and past experience. Attend a culture fit interview to discuss your expectations and answer questions about the role. Benefits and specifications: Remote work options from Barranquilla or Bogotá, Colombia, with occasional travel for meetings or strategic sessions. Days off on your birthday and Colombian festivities. Access to learning platforms. Provision of services contract with monthly fees. Indefinite duration based on performance. #J-18808-Ljbffr