**Minor Hotels** is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands - Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. As part of **Minor Hotels**, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands. **What will be your mission?**: As **E-Commerce Manager,** you will be responsible for leading and growing direct online revenue (B2C & B2B) for 61 hotels across the Americas and LATAM. This role is a blend of strategic leadership, hands-on execution, and cross-regional collaboration—with a strong focus on performance, optimization, and digital innovation. **What will you do?**: - ** Optimize Digital Performance**: Partner with hotel leaders, revenue teams, and marketing to boost eCommerce performance. - ** Stakeholder Collaboration**: Work closely with internal/local stakeholders (hotel directors, business unit management, revenue department, marketing) to optimize digital performance. - ** Coach & Inspire**: Train and guide local teams and an eCommerce specialist, building a high-performing digital culture. - ** Manage Web Shops**: Oversee LATAM hotel webshops—ensure they are optimized for usability, conversion, and sales. - ** Analyze & Act**: Leverage web analytics to drive conversion rate optimization, user experience improvements, and personalization. - ** Improve Price Competitiveness**: Monitor pricing dynamics and fix disparities to maximize direct bookings. - ** Ensure Site Excellence**: Participate in product testing, bug tracking, and feature development to enhance the booking experience. - ** Stay Compliant**: Ensure local legal, cultural, and consumer requirements are reflected in web strategies. - ** Report with Impact**: Provide regular updates and strategic insights to the Regional Office in Madrid. - ** Study the Market**: Track competitor activity and uncover opportunities through ongoing market research. - ** Demand Generation (Bonus Skill)**: Collaborate with Headquarters Demand Generation teams to align campaigns and boost qualified traffic—while not required, experience in this area is a plus. **What are we looking for?**: - ** Digital Native**:Confident using a wide range of digital tools and platforms. - ** Bilingual**: Fluent in English and Spanish—both written and spoken. - ** E-commerce Expertise**: Demonstrated experience in an e-commerce environment is essential, with a proven ability to effectively showcase/advertise and sell products online. - ** Creative & Positive**: Solutions-oriented thinker with an energetic, can-do attitude. - ** Entrepreneurial Mindset**: Comfortable driving innovation within a corporate structure. - ** Analytical & Data-Driven**:Strong skills in interpreting performance data to guide decisions. - ** Strong Communicator**: Able to influence and align stakeholders across functions and regions. - ** Experienced Project Manager**: Skilled at leading complex initiatives from concept to execution. - ** Resilient Under Pressure**:Manages multiple priorities calmly and effectively. - ** Software Proficiency**:Proficiency with MS Office tools (Outlook, Teams, Excel, Word, PowerPoint) is required; experience with Power BI, jira, Wordpress and Tridion is helpful. - ** University Degree** ideally on Business Administration, Marketing or engineering. **Why choose us?**: At **Minor Hotels Europe & Americas** we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: - Worldwide experience - diversity of 150 different nationalities. - Career development opportunities full of national and international challenges. - Wide range of training programmes to enhance your skills. - Wellbeing initiatives, including flexible working conditions. - Team member recognition programmes, including Memorable Dates. - Ability to make a difference through our sustainability programme and volunteering initiatives. - Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.