Job summary We are building a community of fanatical customers, and we do that by providing outstanding customer experience to everyone. We are always looking for the most innovative and creative professionals out there. Responsibilities - Passion for Customer Service and Operations, dedicated to delivering exceptional customer experiences. - Quick learner with a strong desire to take ownership of responsibilities independently. - Contributes to the growth of the Xpeer chapter through strategic projects aligned with the chapter roadmap. - Develops and mentors Xpeers to become future leaders. - Strong focus on people management, team development, and leadership. - Proactive, self-driven, and takes initiative without waiting for instructions. - Hands-on approach, willing to take on tasks beyond the defined scope when necessary. - Provides proactive and constructive feedback on products, tools, customer insights, and communication. - Adaptable to sudden changes, including shifting tasks, working hours, and uncertain situations. - Strong cultural fit with Nubank, demonstrating high alignment with its values. - Takes full ownership of team performance, tracking key metrics and driving continuous improvement. Qualifications - At least 2 years of experience in a similar role - Fluent in English and Spanish (Desirable) - Experience with tNPS management (is a plus, not mandatory) - Experience with Onboarding/Training (is a plus, not mandatory) - Great people skills - good listener, great communication, enjoys engaging in discussions with people with different backgrounds and from different cultures. - Solid analytical & multi-tasking skills. - Attention to detail, data-management & results-oriented. - Aligned with Nubank values - Consistent experience with people management and proven record of people development and team performance management Benefits - Equity at Nubank - Health insurance - Vacations of 15 workdays - NuLanguage - Language learning program - Parental leaves Location Bogotá Country CO Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora