An Operations Supervisor oversees all activity of a specific department or area in a company. They observe and analyze overall efficacy of the department and ensure things are moving smoothly. **Skills and Qualifications** - Team leadership experience. - Client facing and onboarding background preferred. - Project Management preferred. - Interpersonal communication and problem-solving skills. - Bachelors or Technical degree required. - C1 English level. - Excellent verbal and written communication skills in both Spanish and English. - Located in Medellín. **Responsibilities**: - Leading and supervising a group of employees. - Evaluating the employees' performance and deliver feedback, positive or critical, to improve the operations flow. - Report on department's metrics to the CEO and other leaders. - Provide advanced customer support when needed. - Meet with the different teams in order to stay updated on all the operations.