Job summary Join a growing healthcare marketing company that supports medical practices and helps improve patient care. In this role, you'll use your bilingual Spanish–English skills to assist patients and ensure they receive quality healthcare. We provide full training and opportunities for growth in a specialized healthcare setting. As the first point of contact, you'll handle patient calls, schedule appointments, and use modern healthcare technology, all while gaining valuable skills in medical triage and administration. Responsibilities - Answer incoming phone calls for the healthcare practice professionally in both Spanish and English - Perform medical triage to assess the urgency of patient calls and determine appropriate response protocols, including for emergencies - Schedule and reschedule patient appointments efficiently using EMR systems or scheduling platforms such as Calendly - Provide accurate and empathetic customer support, answering patient questions about medical services, procedures, and practice information - Handle appointment-setting requests with precision and attention to patient needs - Communicate professionally and empathetically with patients experiencing various medical concerns - Follow established protocols for emergency situations such as bleeding, shortness of breath, or other urgent medical needs - Maintain strict patient confidentiality standards and professional phone etiquette at all times - Work seamlessly with various software tools, including RingCentral phone systems and medical scheduling platforms Requirements - Fluent bilingual communication skills in Spanish and English, with excellent verbal abilities in both languages - Strong customer support and administrative experience, preferably in healthcare or professional service environments - Professional home office setup with reliable high-speed internet and a completely quiet background environment - Demonstrated common sense and strong willingness to learn medical protocols, procedures, and emergency response guidelines - Proactive and intelligent approach to problem-solving, with the ability to think quickly in various situations - Ability to remain calm, professional, and empathetic when handling medical emergencies or assisting stressed patients - Previous phone-based customer service experience with a proven track record of excellence - Comfortable learning and adapting to various software tools and medical systems - Strong organizational skills and attention to detail for accurate appointment scheduling and patient information management Independent Contractor Perks - HMO coverage for eligible locations - Permanent work-from-home arrangement - Immediate hiring Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora