2 days ago Be among the first 25 applicants Make a Difference in Insurance – Be the Voice of Trust and Care! Your Insurance Attorney has redefined excellence in the insurance litigation landscape . Specializing in first-party property insurance, personal injury, and nursing home negligence, they’ve earned a reputation as fierce advocates for justice. With operations spanning Florida, Georgia, North Carolina, and Colorado, they fight tirelessly for their clients' rightful claims. Your Future Starts Here Be part of our client’s team as a Client Status Representative , where you’ll provide exceptional service by updating clients on claim statuses, resolving concerns, and building trust through clear communication. You’ll handle high call volumes, collaborate with attorneys, and ensure clients feel supported every step of the way. The Role at a Glance Employment Type: Indefinite Term Contract Shift: Monday to Friday | 9:00 AM – 6:00 PM EST or Colombian Time Why Join Us? The Benefits You’ll Love 5 days work week 20 vacation days in total Fully-customized Emapta laptop and peripherals Indefinite term type contract Direct exposure to our clients Diverse and supportive work environment Free upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar ) What It Takes to Excel in This Role English proficiency at a C1 level. 1 to 2 years of related experience or equivalent. Strong understanding of First Party Insurance Litigation . Excellent customer service and interpersonal skills. Proficiency in Microsoft Word, Outlook, and Excel. Your Key Contributions Provide courteous and professional customer service in person or over the phone. Strive to retain existing clients and develop new business opportunities through efficient service delivery. Update clients on the status of their claims or cases accurately and promptly. Handle a high volume of calls while maintaining a professional demeanor. Resolve client complaints, concerns, and inquiries in a timely manner. Build trust and effective relationships with clients by actively listening to their needs. Collaborate closely with attorneys and supporting staff to ensure seamless service. Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of more than 10,000 talented professionals , Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. # EmaptaEra Seniority level Mid-Senior level Employment type Full-time Job function General Business Industries Insurance and Legal Services #J-18808-Ljbffr