Job Overview We are seeking a skilled Technical Project Manager to oversee the onboarding of major clients and migrating existing clients to new products and services. The ideal candidate will possess strong infrastructure project management skills, client launch experience, and a passion for driving success. Key Responsibilities - Manage multiple project activities associated with client launches and migrations - Develop and execute project plans, ensuring timely delivery and high-quality results - Collaborate with cross-functional teams to satisfy customer and Sutherland-generated requirements Technical Requirements - Familiarity with procurement tools such as Ariba - Experience with Project Management solutions like Smartsheet (or equivalent) - Working knowledge of SharePoint, Webex, and other collaboration platforms - Skilled in Networking (VPN/Connectivity/Access Control), IVR, Telecom, Dialer, Recording Technologies Desired Skills - Prior experience in BPO infrastructure and/or technology operations - Knowledge of Avaya, Genesys, and Omnichannel technology Platforms - Experience with OCI, Azure, Coral Active, Cisco UCCE, Google Cloud, and GKE or similar technologies Project Management Responsibilities - Oversee all communications throughout each project - Manage IT, Telecom, and Development resources to complete voice and data-based requirements - Document and execute upon specific requirements associated with new product launches - Develop and test operational contingency plans for new programs Professional Services Support - Support and manage projects on behalf of IT - Partner closely with project team members to drive quality results and deliverables Qualifications - Bachelor's degree required; Master's degree preferred - 5-10 years of technical-based project management experience - Excellent client-facing and interpersonal skills - PMI membership and PMP Certification preferred - Fluent in English, both written and spoken Confidentiality All your information will be kept confidential according to EEO guidelines.