Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offering marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We have just celebrated our $500M Series E funding round, led by General Atlantic . Before this, we achieved unicorn status following our Series D round. We are backed by top investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst , and trusted by 1200+ brands from high-growth startups to Fortune 500 companies like Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Domino’s, CNN, and more. Having achieved unicorn status, Insider was recognized as one of the only woman-founded, women-led B2B SaaS unicorns worldwide, reaching $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021 and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023. The company ranked in the Top 1% of all software companies worldwide in G2’s 2024 Software Awards and was listed among The Top 10 Best Software Products with the most #1 rankings alongside Google, Zoom, and Monday.com, according to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories , including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization. Our founding vision was not only to create a product company but also to build the most socially progressive technology community in the world. Through initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community impacts over 27 countries in areas such as health, education, farming, animal rights, and increasing women’s representation in STEM careers. Behind these achievements is an exceptionally talented and passionate team across 27+ countries that moves fast, creates cutting-edge products, and focuses on making an impact. If you want to join us, keep reading. First things first: What is this role about? We are underdogs who believe in the power of actions more than anything else. As a customer-first company, we always go the extra mile. Our Technical Support Specialists (TSS) share what their day-to-day is like, and here’s a summary. Role Description As a Technical Support Specialist, you will play a crucial role in the Partner Success Team, managing support processes with our partners using our products and services. Success in this role requires excellent communication skills and solid problem-solving abilities. Your primary responsibility will be to support seamless experiences for our partners. Daily tasks include troubleshooting technical issues, resolving partner requests, reviewing queries, and finding creative solutions to streamline their requirements. You will leverage your knowledge to help partners overcome technical challenges and expand on the Insider platform. Additionally, you will advocate for partners by sharing their feedback with the Product team to improve processes and offerings. Meeting SLAs like response time and resolution lead time is also key. #J-18808-Ljbffr