À propos de ce poste Role & Responsibilities: SUMMARY OF THE JOB Responsible for the deployment and support of computer hardware and software including peripherals and components to employees. Perform a variety of (installation, move, add, change, disposal) and support tasks to meet user requirements. Participates and/or leads projects in the implementation of new IT EUC strategic plans. Demonstrates considerable knowledge of CAE’s computer standard equipment. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Works on the assembly, configuration, installation and level II/III support of computer hardware and software including peripherals and components. - Maintains and/or creates standard operating procedures, customer service guidelines and troubleshooting documentation for new services and activities. - Responsible/participates in coordinating internal/departmental project initiatives which may involve multiple IT/User groups. - Makes recommendations on lifecycle of IT technologies and processes. - Provide multi-sites support outside of local facility. - Support Telecommunications hardware/software assets such as VOIP, Cellular and mobile devices. - Actively monitors, detects, and removes malwares and illegal or non-authorized software. - Participates in coordinating user relocation support for all IT equipment. - Performs cleaning and preventive maintenance of IT equipment and network closets. - Implements, supports, and monitors internal applications and tools used by the IT operations group. - Work with vendors to resolve issues and product software updates based on new releases. - Assists the IT Manager with improvements to processes and establishing and maintaining a set of Service Level Agreements (SLA) applicable to the IT operations groups. - Other duties may be assigned. QUALIFICATIONS & SKILLS - Knowledge, skill, and/or ability required - Ability to troubleshoot and support windows environment (Office 365 and Window OS). - Ability to support wide range of peripheral and mobile devices - Strong understanding of WAN concepts, and able to assist in network troubleshooting - Superior organizational and process skills - Ability to communicate and deliver customer services at the highest levels - Encourages and participates in all collaborative efforts - Willingness to take end to end ownership of issues - Strong ability to learn and support the many different corporate applications and various helpdesk/account administration activities. - Strong project administration skills required to work across IT groups bringing innovation, creativity, and process management. - Strong knowledge of maintaining corporate documentation and procedures following group standards and policies. Adapting to changes within the organization. - Some travel may be required. EDUCATION REQUIRED Technical Degree (DEC)/College diploma in a technology discipline and/or an equivalent combination of education and related experience. EXPERIENCE REQUIRED - 2-4 years in an IT end user support environment. - Considerable knowledge on support of computer hardware and software, telecommunications, and networking - Understanding of ITIL processes GEOGRAPHICAL COVERAGE Support of local and LATAM CAE facilities. CONTACTS AND COMMUNICATIONS - Significant internal and external client contact. - Regular internal communication with all levels of staff within CAE. - Must be able to work independently and in team environment. Interfaces with customers, internal users, and senior management as required. LANGUAGE SKILLS We would like a candidate who is fluent both verbally and written in Spanish and English, ideally advanced level in English. Type d'emploi Régulier CAE remercie tous les candidats de leur intérêt. Toutefois, nous communiquerons uniquement avec les candidats dont l'expérience et la formation correspondent aux exigences du poste. Employeur offrant l’égalité des chances CAE est un employeur souscrivant au principe de l’égalité des chances pour garantir l’égalité des chances à tous les candidats, sans distinction de race, de nationalité, de couleur de peau, de religion, de sexe, d’identité et d’expression de genre, d’orientation sexuelle, de handicap, de neurodiversité, de statut d’ancien combattant, d’âge ou d’autres caractéristiques protégées par les lois locales. Si vous ne vous reconnaissez pas dans toutes les exigences énumérées dans l’offre d’emploi, nous vous encourageons néanmoins à prendre contact avec nous et à poser votre candidature. À CAE, tout le monde est invité à contribuer à notre succès. Si des aménagements raisonnables sont nécessaires pour participer au processus de candidature ou d’entretien, veuillez nous contacter à l’adresse suivante : [email protected] .