Bogotá,Distrito Capital de Bogotá,Colombia Vollzeit Unbefristet 46 Global Forwarding, Freight DHL Global Forwarding (Colombia) S.A.S. OFR Specialist Title: Specialist OFR (Freight Forwarding) Location: GSC BOG The Agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. This role is dedicated to proactive customer engagement and serves as a bridge between customers and the DHL network to enhance the customer experience. Key Responsibilities: - Ocean operational knowledge covering shipment creation, track and trace and delivery at destination. - Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer - Meet all commitments to the customers in terms of follow-up/ongoing communication - Follow up with DGF operations for booking/schedule/pre-alerts. Validate and share details with the customer - Exception coordination/resolution with DGF operations & simultaneously send proactive updates to the customer - Accept customer requests for quotations and send them to the Quotations team for processing. Passes on leads to Sales - Record any customer complaints; solves customer complaints or assigns tasks to other functions - Well versed with Freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end customer. Skills / Requirements: - rofessionals in industrial engineering, international business, or related fields - Minimum of 1 year in Freight Forwarding - Excellent verbal and written communication skills & business skills in English and Spanish - Customer service and communication skills. Teamwork and autonomy