Company Description SO/ Sotogrande is a tribute to fashion and design, gastronomy, wellness, and golf on the Andalusian coast. Surrounded by green hills and valleys overlooking the Mediterranean, SO/ Sotogrande Spa & Golf Resort is located in a unique enclave. The resort has recovered the welcoming spirit and essence of the old Cortijo de Santa María de la Higuera, making it an idyllic place where families and friends celebrate life, enjoy serenity, and a healthy, contemporary lifestyle together. It is the preferred destination on the Costa del Sol for golf lovers, enjoying a privileged location surrounded by the 7 best golf courses in Europe. It has 152 rooms and 36 suites, with exceptional facilities including 3 outdoor swimming pools, private gardens, Kid's Club, 3,500 m 2 of spa and fitness, and luminous event rooms with views. Its gastronomic offer comprises 5 Restaurants & Bars, serving traditional Andalusian flavors, innovative proposals, and signature cocktails. Job Description SO/ Sotogrande, a luxurious resort located in Sotogrande, Spain, is seeking a dedicated and experienced Alto Café Supervisor to join our team. As the Alto Café Supervisor, you will oversee the daily operations of our upscale café, ensuring exceptional customer service and maintaining high standards of food and beverage quality. Manage and supervise the café staff, including scheduling, training, and performance evaluations. Ensure excellent customer service by maintaining a welcoming atmosphere and promptly addressing guest inquiries and concerns. Oversee food and beverage preparation, presentation, and quality control. Manage inventory, place orders, and control costs while maintaining appropriate stock levels. Handle cash transactions and operate POS systems accurately. Collaborate with other departments to support overall resort operations and guest satisfaction. Resolve any issues or conflicts in the café efficiently and professionally. Maintain cleanliness and organization of the café area at all times. Oversee the sale of golf products in the golf store. Oversee golf reservations. Provide information on course rules, promotions, and events. Coordinate with marshals, caddy masters, and golf instructors on course operations as needed. Qualifications Proven experience as a café supervisor or similar role within the hospitality industry. Strong leadership skills with the ability to motivate and manage a team effectively. Excellent customer service skills and a passion for creating memorable guest experiences. Proficiency in cash handling and POS systems. Solid understanding of food and beverage operations, including inventory management and cost control. Knowledge of coffee preparation techniques and current café trends. Familiarity with health and safety regulations in food service. Strong problem-solving skills and the ability to make quick decisions in a fast-paced environment. Excellent time management and organizational skills. Fluency in English and Spanish. Food safety certification is highly desirable. Flexibility to work various shifts, including weekends and holidays. Previous experience in a luxury hotel or resort environment is a significant advantage. Additional Information Attractive incentive plan. Significant discounts on hotel services. Discounts in Accor Group hotels and collaborating companies. #J-18808-Ljbffr