Get AI-powered advice on this job and more exclusive features. Working Hours: 8:30am - 5:30pm PST (You must be able to work in Pacific Standard Time Zone) Overview Our personal injury law firm based in Los Angeles, California, is seeking a dedicated Client Retention Specialist to join our team. The role focuses on ensuring high levels of client satisfaction, resolving issues, and fostering long-term relationships with our clients. The ideal candidate will have a strong background in client satisfaction or customer service and be skilled in problem-solving, communication, and team collaboration. Responsibilities 1. Client Interaction: Manage interactions with clients, handling difficult or dissatisfied clients professionally and empathetically. Convert negative experiences into positive outcomes when possible. 2. Problem-Solving and Conflict Resolution: Address and resolve client complaints efficiently, prioritizing multiple client issues based on urgency and impact. 3. Communication Skills: Ensure clear and effective communication with clients. Address unrealistic expectations and set appropriate boundaries when needed. 4. Client Feedback and Improvement: Collect and analyze client feedback to identify areas for improvement. Develop and implement strategies, including client satisfaction surveys, to enhance service quality. 5. Team Collaboration: Work closely with attorneys and staff to ensure consistent and high-quality client service. Advocate for client needs and ensure their concerns are addressed within the organization. 6. Technical Skills: Utilize CRM software to track client interactions, follow-ups, and maintain accurate records of communications. 7. Company-Specific: Gain familiarity with our firm's processes and culture. Develop and execute strategies to strengthen our client service reputation and drive client retention. Qualifications - Proven experience in a client retention role - Strong problem-solving skills with a track record of resolving client complaints effectively - Excellent communication skills, both verbal and written - Experience with CRM software and tracking client interactions - Ability to work collaboratively with attorneys and other staff members - Enthusiasm for working in a personal injury law firm and contributing to client satisfaction Benefits and Perks - Work hours: Monday to Friday, 8:30 am - 5:30 pm PST (with a 1-hour lunch and a 30-minute break) - Use of Time Doctor software for security and payroll management If you’re passionate about helping others and excel in a fast-paced legal environment, we’d love to hear from you! Join us in making a meaningful impact for those seeking justice. Apply today to be part of our dedicated team! Seniority level - Entry level Employment type - Full-time Industries - Law Practice Referrals increase your chances of interviewing at Beverly Law Firm by 2x Get notified about new Retention Specialist jobs in Colombia . #J-18808-Ljbffr Required Skill Profession Servicio De Atención Al Cliente, Apoyo Comercial