Main Responsibilities: Responsible for managing multiple customer accounts, targeting over 50% face-to-face visits per account. Maintain and grow existing revenue streams and relationships with key accounts, including DGF. Enhance DGF collaboration by identifying mutually beneficial opportunities. Collaborate with Revenue Management to review customer tariffs based on market data. Coordinate with the Quotation team to provide timely spot rate quotations aligned with suggested selling rates. Gather and manage information on live shipments and volume opportunities requiring contract rates. Negotiate spot and contract rates with support from Revenue Management and Quotation teams to secure optimal business terms. Follow up on sales leads, develop new business, and identify decision makers. Manage day-to-day customer relationships, identify opportunities, and align services to increase revenue and volume. Develop and implement strategies to increase sales, penetration, and profitability in assigned accounts. Utilize DHL ACS market data tools to identify sales opportunities. Maintain an up-to-date customer database with sales activities and potential opportunities. Understand DHL network schedules, aircraft types, ULD types, and restrictions, and communicate effectively with customers. Manage flexible capacity options and customer allocation performance, including early releases and cancellations. Facilitate information exchange between internal departments and customers regarding shipments, space, and rates. Influence customer perceptions through empathy and comprehensive network knowledge. Ensure high post-sales satisfaction to foster long-term relationships and repeat business. Negotiate service recovery and compensation with customers when service failures occur. Participate in trade shows, customer events, and training sessions as required. Knowledge, Skills, and Experience: Degree in Business Administration or equivalent experience. Knowledge of aviation regulations and standards. Financial acumen to manage budgets and control costs. Project management skills to meet deadlines and objectives. Strong relationship-building skills with clients, suppliers, and stakeholders. Data-driven decision-making skills. Adaptability and customer-oriented mindset. Effective communication and leadership abilities. Conflict resolution skills and strategic thinking. Bilingual in Spanish and English. #J-18808-Ljbffr