At GroupCOS, we are looking for a highly organized and detail-oriented individual to join our team as a Data Analysis Specialist. Job Description - We are seeking an experienced professional with exceptional analytical skills to supervise call center agents, monitor performance metrics, and analyze data to drive process improvements. The successful candidate will be responsible for ensuring compliance with regulations, handling escalated customer inquiries, and contributing to the development of business strategies that drive growth and profitability. This is an exciting opportunity for someone who is passionate about data analytics and wants to take their career to the next level. Required Skills and Qualifications - Minimum 6 months of work experience in related roles. - Technical or Technological degree. - Strong knowledge in the use of Excel, Microsoft Office, SQL, and Power BI. - English B2+/C1 level. Benefits - Indefinite term contract. - Schedule: Sunday to Sunday, 42 hours per week. - 100% on-site. Additional Information - Seniority level: Not Applicable. - Employment type: Full-time. - Job function: Accounting/Auditing and Finance. - Industries: IT Services and IT Consulting.