Receptionist - Advanced English - Bogotá Responsabilities: Principal (Essential) Duties: Connect existing clients with their legal teams and quickly provide solutions for upset clients. Ensure that phone calls from insurance adjusters and medical providers are directed to the correct paralegals and attorneys all while protecting client information and privacy. Assist potential new client to be redirect to Intake department. Secondary Duties Collaborates with other departments to support client cases. Intake responsibilities assigned if necessary Skills and qualifications - Hard and soft skills: Six months of customer service experience Must be able to multi-task and work in a fast-paced environment where high call volumes are anticipated daily. Demonstrate organizational skills and proficiency in working with computers and telephones. Must be able to work with programs such as Microsoft Word, Outlook, and DocuSign. Demonstrates the ability to use standard office equipment such as telephones, computers, copier, fax machine and other technology as needed. Excellent Client services skills and the ability to maintain composure when clients are becoming disgruntled Conditions: Schedule: There are three possibilities, and the schedule is assigned by operations: Monday - Friday Tuesday - Saturday Sunday -Thursday Contract: Indefinite. On site Position.