Turn Clear Communication into Real-World Impact In the fast-paced world of mortgage servicing, this role lets you speak volumes. Use your bilingual skills to guide borrowers through their homeownership journey. Job Description As a Loan Servicing Agent, you’ll support Spanish-speaking borrowers through accurate translations, exceptional customer service, and expert navigation of mortgage documentation—ensuring compliance and clarity while maintaining strong connections and upholding service standards. Job Overview Employment type: Indefinite Term Type Contract Shift: Monday to Friday, 8:30 to 5:30 EST Work setup: Work From Home/Remote Your Daily Tasks - Act as a liaison for Spanish-speaking borrowers, providing clear, culturally appropriate service - Translate and review mortgage documents (loan agreements, disclosures, compliance notices) - Assist customers with payment processing, account inquiries, and loan servicing issues - Ensure compliance with U.S. mortgage regulations and internal processes - Collaborate with internal teams (servicing, underwriting, compliance) - Maintain accuracy and confidentiality across all translated and client-facing materials - Stay informed on industry regulations and bilingual communication best practices Requirements The Qualifications We Seek - Fluency in both Spanish and English (excellent grammar and comprehension required) - At least 1 - 3 years of experience in mortgage servicing, banking, or financial customer support (preferred) - Familiarity with U.S. mortgage processes, loan servicing, and compliance - Strong attention to detail for handling legal and financial document translations - Excellent customer service and problem-solving skills - Proficiency with CRM systems, Microsoft Office (Word, Excel, Outlook) - Preferred: Translation certifications (ATA, NAJIT) or training in legal/financial terminology Benefits Exciting Perks Await! - 5 days work week - Weekends off - Work from home arrangement - 20 vacation days in total (5 leaves convertible to cash) - Prepaid medicine - Fully-customized Emapta laptop and peripherals - Direct exposure to our clients - Career growth opportunities - Diverse and supportive work environment - Prime Office Locations - Bogotá and Medellin - Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar) About the Client Our client, Atlantic Bay Mortgage Group, is a leading name in U.S. mortgage lending, awarded “#1 Best Large Mortgage Company to Work For” by National Mortgage News. With over 25 years of commitment to community, integrity, and tailored customer experiences, they’re known for closing loans efficiently while putting people first. With a culture built on care, growth, and giving back, Atlantic Bay Mortgage Group's mission goes beyond transactions—they’re about creating lasting experiences for their clients and communities. Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. #EmaptaEra