Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Prepares and manages clients’ shipping orders domestically and internationally. Primary duties include reviewing shipment requirements to ensure shipments are promptly processed and proactively communicating updates. Prepara y gestiona los pedidos de envío de los clientes a nivel nacional e internacional. Las principales tareas incluyen revisar los requisitos de envío para garantizar que los envíos se procesen de manera oportuna y comunicar de forma proactiva las actualizaciones.. Responsibilities Professionally answer emails directed to the Customer Service Department (Responder profesionalmente a correos electrónicos dirigidos al Departamento de Atención al Cliente) Create new shipment orders for both domestic and international routes. (Crear nuevos pedidos de envío para rutas nacionales e internacionales.) Validate new orders received from the customer portal to ensure the accuracy of information and documentation. (Validar nuevos pedidos recibidos desde el portal del cliente para garantizar la precisión de la información y la documentación.) Works closely with all global customer services teams. (Trabajar en estrecha colaboración con todos los equipos globales de atención al cliente.) Utilize World Courier’s operational tools to search import requirements. (Utilizar las herramientas operativas de World Courier para buscar los requisitos de importación. Advise customers on the regulatory requirements of importing into foreign countries (customs procedures, duties, taxes, time spent in customs according to value, and documentation requirements). (Asesorar a los clientes sobre los requisitos normativos de importación en países extranjeros (procedimientos aduaneros, aranceles, impuestos, tiempo en aduana según el valor y requisitos de documentación). Pre-advise destination office for commodities requiring special attention, such as import permits, formal entry, large size, etc. (Preinformar a la oficina de destino sobre mercancías que requieran atención especial, como permisos de importación, entrada formal, gran tamaño, etc.) Entering clear and precise notes/instructions of customer expectations into the job file. (Ingresar notas/instrucciones claras y precisas de las expectativas del cliente en el archivo de trabajo.) Liaises with other World Courier offices/departments to find solutions to meet customers’ needs better. (Colaborar con otras oficinas/departamentos de World Courier para encontrar soluciones que satisfagan mejor las necesidades de los clientes.) Monitoring shipment during transport and reacting flexibly to any deviation from the plan. (Supervisar el envío durante el transporte y reaccionar de manera flexible ante cualquier desviación del plan.) Give proper instructions to Ops to handle the shipment correctly. (Dar instrucciones adecuadas a Operaciones para manejar el envío correctamente.) Communicate with national and international stations and agents. (Comunicarse con estaciones y agentes nacionales e internacionales.) Continuously checks shipment status, provides regular customer updates, and involves offices on shipment milestones. (Verificar continuamente el estado del envío, proporcionar actualizaciones regulares a los clientes e informar a las oficinas sobre hitos en el envío.) Flexible work schedule (24-hour company will require overtime, holiday schedules, and weekend shifts as necessary). (Horario de trabajo flexible (la empresa de 24 horas requerirá horas extras, horarios de vacaciones y turnos de fin de semana según sea necesario). Compliance with all appropriate policies, procedures, safety rules, and regulations. (Cumplimiento de todas las políticas, procedimientos, normas de seguridad y regulaciones adecuadas.) Performs related duties as assigned. Realizar las tareas relacionadas asignadas. Level I - Shipment Types - Drug/Biological domestic, exports and imports - Packaging placement - Shipments 1000 lbs. * Human or mouse origin . Education Associate or bachelor’s degree in business, supply chain management or a related field preferred. 1-2 years’ experience in logistics and/or operations management (Licenciatura en comercio exterior, administración de empresas, logística, ingeniería industrial o carreras afines de una universidad acreditada. Con 6 meses de experiencia.o Estudiante mínimo de 8 semestres en las mismas carreras. Con 1,5 años de experiencia ó técnico en las mismas carreras. Con 2 años de experiencia.) Skills & Knowledge Soft skills and industry knowledge of best practices to maintain and improve the supply chain stages. Those skills often include: Effective English communication, including writing, speaking, and interpersonal communication. (Comunicación efectiva en inglés, incluyendo escritura, habla y comunicación interpersonal) Quick critical thinking and problem-solving abilities (Pensamiento crítico rápido y habilidades para resolver problemas) Excellent customer service and client relations skills Excelente servicio al cliente y habilidades de relaciones con los clientes. Organization and time management skills. (Habilidades de organización y gestión del tiempo) Good collaboration and teamwork abilities (Buena colaboración y habilidades de trabajo en equipo) Ability to work in a fast-paced environment. (Capacidad para trabajar en un entorno acelerado.) Ability to use computers, software, and other technology to manage shipping orders and communicate. (Habilidad para utilizar computadoras, software y otras tecnologías para gestionar pedidos de envío y comunicarse) Understanding of the supply chain, including common obstacles and effective solutions (Comprensión de la cadena de suministro, incluidos obstáculos comunes y soluciones efectivas) Strong geography knowledge (Fuerte conocimiento geográfico) Reports Directly Control Center Department Supervisor or Manager Work Environment The work environment characteristics described here are representative of those an associate encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: World Courier de Colombia S.A. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned