Transformative Learning Partnerships We are seeking a Technical Account Manager to join our team, responsible for equipping our partners to create transformative content for learners everywhere using the Coursera platform. The successful candidate will act as a technical expert for partners, bringing together top-notch project management, technical problem-solving, and account management skills. This is an excellent opportunity to make a meaningful impact on education and contribute to a collaborative and dynamic work environment. Key Responsibilities: - Project manage and complete operational processes for learning programs to ensure a global and inclusive student experience - Build strong relationships with university and industry partner counterparts to develop a program operations success strategy - Enable partners to be successful on the platform by working with support teams and creating training resources Requirements: - 3+ years of experience in a role driving customer success on a technical platform - Experience with account management, relationship management, and cross-functional collaboration with Engineering/Product teams Benefits: - A globally diverse team environment - Virtual interviews and onboarding - Flexibility in workspace choices Preferred Qualifications: - Experience working with an education platform or content management platform - Ability to analyze data to identify customer/student insights and create effective cross-functional solutions