**Description**: **Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent and Technology** services. We have been impacting the world **since 2018** and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers. In our **modern offices**, we provide different amenities such as casual attire and free beverages. Additionally, our **benefits** include a health plan, gym membership, well-being platform, digital gift cards, or home medical services. As a **Technical Support Specialist,** you will be providing technical support to customers, answering basic to complex questions on functions related to our software products. **Some of your responsibilities are but are not limited to**: - Make sure all of the customer’s questions and concerns are answered in a highly positive, professional, and customer-centric manner. - Offer solutions to technical problems, either by providing step-by-step guidance, remote support, or escalating complex issues if necessary. - Develop and maintain a deep understanding of the products and services the company provides to effectively assist customers. - Identify and escalate critical or unresolved issues to appropriate teams or higher-level technical experts. - Ensure that customer inquiries are handled promptly, professionally, and with high-quality solutions. **Requirements**: **What would help you succeed**: - Believe and love what you do. - Problem-solving skills and a proactive, solution-oriented attitude. - Written and verbal communication skills. - Attention to detail and accuracy. - Adaptability and flexibility. - Teamwork and collaboration skills. - Highly tech-savvy. **Minimum requirements**: - **Studies**: High school degree is **required**. Desirable studies (but not required) in Systems, Computers, Electronics, Software or any other tech-related degree. Other studies are also considered. - **Knowledge**: Servers/computer hardware and software, MS Office Applications and Internet browsers. Passion for digging into problems and finding the root cause of issues, and knowing how to manage and exceed a customer's expectations. - **Language**: Very good English skills. B2+ or higher is required. **Perks**: - **Schedule**:Monday to Friday from**8:00 a.m. to 5:00 p.m**.**F**ollowing the US Calendar.**: - **Contract**: Indefinite term contract + Benefits. - **Location**: This position will be 100% remote only for Colombia. - **Salary**: Entry salary de $4.635.750 y luego a los 6 meses $5.184.900 **Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?